WHAT IS THE STUDY ABOUT?
The study aims to understand the experiences of people who have applied for the DSP or who are receiving the DSP.
We want to understand if people find interactions with Centrelink helpful or stressful.
We are also interested in knowing how people normally communicate with Centrelink, and if they need help to interact with Centrelink.
We also want to understand if people's experiences of Centrelink are linked to their health and quality of life.
WHY SHOULD I TAKE PART?
We want to hear from people who receive the DSP or have applied for the DSP.
The study will help to understand the experiences of people who have applied for the DSP and people who are receiving the DSP.
We hope that study findings will be used to improve Centrelink services in the future.
WHAT IS INVOLVED IN TAKING PART?
Being part of the study involves completing a survey that takes about 20 minutes.
The survey can be completed over the internet or on the telephone.
The survey includes questions about you, your health and your experiences with Centrelink.
IS IT VOLUNTARY?
Taking part in the study is voluntary.
You can withdraw at any time.
All information you provide will remain confidential.
Information you provide will only be available to the researchers.
WHAT WILL HAPPEN TO MY INFORMATION?
The research team will write reports to explain the results from all the responses collected in the survey.
A summary of the results will be posted to the study website.
You will not be able to be identified in any report from the study.
You can ask for a copy of the summary by contacting the research team.
ARE THERE ANY RISKS INVOLVED?
Some of the survey questions ask about your interactions with Centrelink.
You may feel upset when you think about your experiences.
If you do feel upset you can speak with a friend or family member or call Lifeline on 13 11 14.
HOW CAN I ENTER THE PRIZE DRAW?
If you agree to take part and complete the survey, you may be eligible to receive a $50 gift voucher. Up to 200 gift vouchers will be offered through a random prize draw.
To enter the prize draw you will need to provide your contact details.
WHO IS RUNNING THE STUDY?
The study is led by a team of researchers from Monash University.
The person leading the study is Professor Alex Collie from the School of Public Health and Preventive Medicine at Monash.
The study has received ethical approval from the Monash University Human Research Ethics Committee.